Senior Franchise Operations Director with 20 years of experience scaling retail and QSR networks across Europe. Expert in standardization, field support structures, and operational manuals.
Sarah Jenkins brings two decades of operational leadership from top-tier international franchise brands to the table. Having managed networks of over 200 units, she specializes in bridging the gap between head office strategy and field execution. Sarah's expertise covers the creation of "living" operations manuals, the design of effective training curriculums, and the implementation of audit grids that drive performance rather than policing. She is particularly skilled in helping new networks structure their support teams, transition from recruitment to optimization, and manage the "Valley of Death" phase for new franchisees. Her writing focuses on practical, day-to-day management, quality control, and the soft skills required to animate a network of independent entrepreneurs.